Terms and Conditions

Stuart Andrews Consulting & Coaching LLC provides the following services:

• Online content platform including courses, community, and coaching resources
• Executive leadership coaching (in-person and virtual)
• AI Agent Digital Twin Solutions, including the creation, deployment, and management of AI-powered digital representations of individuals or organisations ("Digital Twin Services")
• Capability AI enterprise products and assessments
• Community, chat, and collaboration tools

The Services are not tailored to comply with industry-specific regulations (HIPAA, FISMA, etc.). You may not use the Services in a way that would violate the Gramm-Leach-Bliley Act (GLBA) or any applicable law.

Our Intellectual Property

We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, graphics, AI models, and AI-generated content (collectively, the "Content"), as well as the trademarks, service marks, and logos (the "Marks").

AI Digital Twin Intellectual Property

All AI agent digital twin models, configurations, training methodologies, prompt architectures, and outputs created by Stuart Andrews Consulting & Coaching LLC remain our intellectual property unless a separate written agreement explicitly assigns ownership to the Client. Client-provided source materials used to train or configure a Digital Twin remain the Client's intellectual property, subject to the licence granted below.

Your Submissions and Contributions

By submitting any question, comment, suggestion, idea, feedback, or other information about the Services, you agree to assign to us all intellectual property rights in such submission. By posting Contributions, you grant us an unrestricted, unlimited, irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully-paid, worldwide licence to use, copy, reproduce, distribute, sell, publish, broadcast, store, and exploit your Contributions for any purpose. You retain ownership of your Contributions.

By using the Services, you represent and warrant that: (1) all registration information you submit will be true, accurate, current, and complete; (2) you have the legal capacity to agree to these Legal Terms; (3) you are not a minor in the jurisdiction in which you reside; (4) you will not access the Services through automated or non-human means except as expressly permitted; (5) you will not use the Services for any illegal or unauthorised purpose; and (6) your use of the Services will not violate any applicable law or regulation.

You may be required to register to use the Services. You agree to keep your password confidential and will be responsible for all use of your account and password.

All products and services are subject to availability. We reserve the right to discontinue any products or services at any time for any reason. Prices for all products are subject to change. Digital Twin Services are subject to additional project-specific scoping agreements.

We accept the following forms of payment: Visa, Mastercard, American Express, PayPal, and Stripe. You agree to provide current, complete, and accurate purchase and account information for all purchases. All payments shall be in US dollars unless otherwise specified in a separate agreement.

All sales are final. Stuart Andrews Consulting & Coaching LLC does not offer refunds on any purchases once a transaction has been completed. This includes but is not limited to:

• Online courses and the 30 Day Leadership Challenge
• Digital downloads and content products
• Coaching program fees once a program has commenced
• AI Digital Twin service fees once a project has been scoped and commenced
• Community and platform subscription fees

Nothing in this policy is intended to exclude, restrict, or modify any rights or remedies you may have under the Australian Consumer Law (ACL), Schedule 2 of the Competition and Consumer Act 2010 (Cth), or any other applicable consumer protection legislation. Under the ACL, you are entitled to a remedy if a service:

• Is not rendered with due care and skill
• Is not fit for the particular purpose you made known to us before purchasing
• Is not delivered within a reasonable time (where no time has been agreed)

Where the ACL or other applicable law grants you a non-excludable right to a remedy, we will provide that remedy in accordance with the law. These statutory rights apply in addition to, and are not limited by, our general no-refunds policy.

• Cancellation requests received more than 14 days before the program commencement date will receive a full credit (valid for 12 months) applicable to any future Stuart Andrews Consulting & Coaching LLC product or service
• Cancellation requests received within 14 days of program commencement, or after the program has begun, will not attract a refund or credit, except where required by the ACL
• Rescheduling of individual coaching sessions is permitted with a minimum of 48 hours' notice

AI Digital Twin projects are governed by the specific project agreement between you and Stuart Andrews Consulting & Coaching LLC. In the absence of specific terms in that agreement:

• Cancellation before project work has commenced: full refund less any administrative costs incurred
• Cancellation after project work has commenced: payment is due for all work completed to the date of cancellation notice, calculated on a pro-rata basis against the agreed project fee
• Completed deliverables are non-refundable

If you experience a genuine technical issue that prevents you from accessing a product or service you have purchased, please contact us at [email protected] within 7 days of the issue arising. We will investigate and, where the issue is attributable to our platform, provide a remedy including (at our discretion) access restoration, an alternative delivery method, or a credit.

The chatbot available on https://www.stuartandrews.me is called Capability AI. It is an AI-powered digital assistant, not a human. It is designed to reflect Stuart Andrews' leadership frameworks, expertise, and communication style.

What Capability AI Can Help You With

• Answering questions about leadership capability, development frameworks, and Stuart's methodology
• Providing information about Stuart's services, programs, and the 30 Day Leadership Challenge
• Directing you to relevant resources, articles, and course content
• Helping you decide whether Stuart's services may be right for your organisation

Important Limitations

• Capability AI is powered by large language model (LLM) technology and responses are generated probabilistically, outputs may occasionally be inaccurate, incomplete, or outdated
• Capability AI does not retain memory of previous conversations unless the session is active
• Capability AI cannot provide legally binding advice, access your personal account data, or make changes to your enrolment or billing
• Capability AI is not a licensed professional in any regulated field, do not rely on its outputs as professional legal, financial, medical, or psychological advice

12.1 Description

Our AI Agent Digital Twin Services involve the creation of AI-powered agents trained or configured to reflect the knowledge, communication style, and expertise of an individual or organisation. These Digital Twins may be deployed as chatbots, virtual assistants, interactive knowledge bases, or other AI-powered interfaces.

12.2 Accuracy and Limitations

You acknowledge and agree that:

• AI Digital Twins are probabilistic models and may produce outputs that are inaccurate, incomplete, or inconsistent with the source individual's or organisation's actual views or knowledge
• Outputs from AI Digital Twins should not be relied upon as professional legal, medical, financial, or other regulated advice without independent verification
• We do not guarantee that Digital Twin outputs will be free from errors, hallucinations, or biases inherent in large language model technology
• The performance of Digital Twins may vary based on the quality and quantity of training materials provided

12.3 Acceptable Use

You agree not to use Digital Twin Services to:

• Impersonate any individual in a manner intended to deceive or defraud third parties
• Create or deploy Digital Twins that disseminate false, defamatory, or misleading information
• Generate content that violates applicable laws, including privacy, defamation, or intellectual property laws
• Attempt to reverse-engineer, extract, or replicate the underlying model architecture or training data
• Manipulate, jailbreak, or circumvent the safety guardrails of any AI Digital Twin system

12.4 Disclosure of AI Nature

Where Digital Twin agents interact with third parties, appropriate disclosure of the AI nature of the interaction must be made. Every AI Digital Twin agent created through our services must clearly identify itself as an AI agent when directly asked by a user and must not claim to be human when sincerely queried. You agree to deploy Digital Twin solutions in compliance with applicable AI disclosure and transparency laws.

12.5 Data Used in Digital Twin Training

You represent and warrant that all materials submitted for use in Digital Twin creation: (a) are owned by you or you have the necessary rights and permissions to provide them; (b) do not infringe the intellectual property rights, privacy rights, or other rights of any third party; and (c) comply with all applicable laws.

12.6 Third-Party AI Platforms

Digital Twin Services may leverage third-party AI platforms and APIs (including large language model providers). Use of these services is subject to the applicable third-party terms and privacy policies. We are not liable for any changes, outages, or policy updates made by such third-party providers that affect the operation of Digital Twin Services.

12.7 Human Oversight

Stuart Andrews Consulting & Coaching LLC maintains human oversight of our AI systems. If you receive a response from Capability AI that you believe is harmful, inaccurate, or inappropriate, please report it to [email protected] so we can investigate and improve the system.

When interacting with AI-powered services, you have the right to:

• Know that you are interacting with an AI system
• Request to speak with a human representative at any time by emailing [email protected]
• Opt out of AI-powered interactions and engage through traditional channels
• Request that AI-generated outputs not be used as the sole basis for decisions that significantly affect you

As a user of the Services, you agree not to:

• Trick, defraud, or mislead us and other users
• Circumvent, disable, or otherwise interfere with security-related features of the Services
• Use the Services in a manner inconsistent with any applicable laws or regulations
• Upload or transmit viruses, Trojan horses, or other malicious material
• Engage in any automated use of the system, including data mining, robots, or similar data gathering tools, except as expressly permitted
• Attempt to impersonate another user or person
• Use AI Digital Twin outputs to deceive, defame, or harm any individual or organisation
• Use the Services as part of any effort to compete with us without our express written permission

The Services may contain links to other websites and content belonging to third parties. Such third-party websites and content are not investigated, monitored, or checked for accuracy by us, and we are not responsible for any third-party content. Digital Twin Services may incorporate third-party AI APIs; use of such APIs is subject to those providers' terms.

We reserve the right, but not the obligation, to: (1) monitor the Services for violations of these Legal Terms; (2) take appropriate legal action against anyone who violates the law or these Legal Terms; (3) remove or disable any Contributions or content at any time without notice; and (4) otherwise manage the Services in a manner designed to protect our rights and property.

We care about data privacy and security. Please review our Privacy Policy (which also contains our Cookies Policy). By using the Services, you agree to be bound by our Privacy Policy, which is incorporated into these Legal Terms. The Services are hosted in the United States and Europe. By continuing to use the Services from any other region, you consent to the transfer and processing of your data in the United States and Europe.

These Legal Terms shall remain in full force and effect while you use the Services. We reserve the right, in our sole discretion and without notice or liability, to deny access to and use of the Services to any person for any reason. If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account.

We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. We cannot guarantee the Services will be available at all times. We reserve the right to modify or discontinue all or part of the Services without notice at any time.

These Legal Terms shall be governed by and defined following the laws of Australia and the State of New South Wales (NSW). Stuart Andrews Consulting & Coaching LLC and yourself irrevocably consent that the courts of New South Wales, Australia shall have exclusive jurisdiction to resolve any dispute which may arise in connection with these Legal Terms.

Informal Negotiations: The Parties agree to first attempt to negotiate any Dispute informally for at least thirty (30) days before initiating arbitration.

Binding Arbitration: Any dispute arising out of or in connection with these Legal Terms shall be referred to and finally resolved by the International Commercial Arbitration Court under the European Arbitration Chamber (Belgium, Brussels, Avenue Louise, 146). The seat of arbitration shall be Sydney, New South Wales, Australia. The language of the proceedings shall be English. The governing law shall be the substantive law of Australia and the State of New South Wales.

THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED. THIS DISCLAIMER EXTENDS TO AI DIGITAL TWIN AND CAPABILITY AI OUTPUTS, WHICH ARE PROVIDED WITHOUT WARRANTY AS TO ACCURACY, COMPLETENESS, OR FITNESS FOR ANY PARTICULAR PURPOSE. YOU ASSUME ALL RISK ASSOCIATED WITH YOUR USE OF AI-POWERED SERVICES AND OUTPUTS.

IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES OR AI OUTPUTS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR LIABILITY TO YOU WILL AT ALL TIMES BE LIMITED TO THE LESSER OF THE AMOUNT PAID BY YOU TO US DURING THE ONE (1) MONTH PERIOD PRIOR TO ANY CAUSE OF ACTION ARISING OR $500.00 USD.

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys' fees and expenses, made by any third party due to or arising out of: (1) your Contributions; (2) use of the Services; (3) breach of these Legal Terms; (4) misuse of AI Digital Twin or Capability AI outputs; (5) your violation of the rights of a third party.

We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services. This includes data used to train or configure AI Digital Twin models. Although we perform regular routine backups, you are solely responsible for all data you transmit or that relates to any activity you have undertaken using the Services.

Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communication be in writing.

These Legal Terms and any policies or operating rules posted by us on the Services constitute the entire agreement and understanding between you and us. If any provision of these Legal Terms is determined to be unlawful, void, or unenforceable, that provision is deemed severable and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Legal Terms.

In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at: